Return, Cancellation & Refund Policy

Your satisfaction is our priority. Our return policy is fully compliant with the European Union Consumer Rights regulations (CCPC / Irish Consumer Law).

1. Right to Cancel / Cooling-Off Period (14 Days)
You have the right to cancel and return your order within **14 calendar days** from the day you receive your items, for any reason and without justification.

* **How to initiate a return:** Contact us at [INSERT YOUR EMAIL] with your order number and item details.
* **Shipping time:** Once you notify us, you have **14 days** to post the item back to us.
* **Item condition:** Returned items must be unused, unworn, in their original packaging, and with all tags/labels attached.
* **Return shipping costs:** Customers are responsible for paying the return shipping costs for returns due to change of mind.
* **Refund amount:** You will receive a full refund of the item price plus the original standard shipping cost once we receive and inspect the returned goods.

2. Faulty, Damaged, or Incorrect Items
If an item arrives damaged, defective, or incorrect:

* **Within 30 days of delivery:** You are entitled to an immediate full refund or a free replacement.
* **Shipping costs:** We will cover all return shipping fees for faulty or damaged goods.
* **Procedure:** Please send photos/videos showing the issue to [INSERT YOUR EMAIL] alongside your order number, and our team will issue a pre-paid return label.

3. Non-Returnable Items
For health, safety, and legal reasons, the following items cannot be returned for a refund due to a change of mind:

* Personalized or custom-made items.
* Perishable goods or items with a short shelf life.
* Unsealed hygiene-sensitive goods (e.g., underwear, swimwear, cosmetics).

4. Refund Processing
Once your return is received and inspected, we will notify you via email regarding your refund status. Approved refunds will be processed back to your original payment method within **5 to 10 business days**.

CONTACT US
For any questions regarding returns or refunds, please reach out to us:
Email: contact@avisestore.com
Customer Support Hours: Monday to Friday, 9am – 5pm GMT